Terms of service
Last updated: 30/09/2026
1. Who we are
These terms are between Habitix Ltd (company number 17254226, registered office 195 Wood Street, London, E17 3NU) and the estate agency that signs up to use the service (the Agency). Contact contact@habitix.co.uk.
2. The service
Habitix is a web-based CRM for UK estate agencies covering sales, lettings and property management, with compliance tracking built in. The Service means the app at crm.habitix.co.uk, the public sandbox and related support.
3. Who can use it
The service is for businesses only. The person who signs up confirms they are authorised to bind the Agency. The Agency is responsible for everyone it invites and for keeping their sign-in details secure.
4. Sandbox
The sandbox is a shared public demo. Do not enter real personal data. We can reset or delete sandbox data at any time without notice. The sandbox cannot send email.
5. Pilots and fees
Access during a pilot, and any fees, are set out in the order form or pilot agreement we agree with you. Fees are payable in pounds sterling and exclude VAT where it applies. We will give reasonable written notice before changing fees, and a change does not apply to a period you have already paid for.
6. Your data
You own the data you put into Habitix (your Agency Data). For personal data in Agency Data, such as tenants, landlords, contractors and applicants, the Agency is the controller and Habitix is the processor. We process it only on your instructions and as described in our privacy notice, and our data processing terms are at /dpa. Data is held on Supabase in the UK. Email sent from the app is sent through Resend and processed in Ireland. Each agency's records are kept separate from other agencies' records. You are responsible for having a lawful basis to store and use the personal data you enter.
7. Compliance features are a tool, not advice
Habitix helps you track certificates, licences, checks and reminders. It does not give legal, regulatory or professional advice and does not guarantee that a property or the Agency complies with the law. Dates, statuses and reminders depend on the information you enter and on delivery of email. You remain responsible for your legal obligations. Check the law and regulator guidance yourself, including for the PRS Database, which is still being rolled out.
8. Acceptable use
You must not use the service unlawfully; try to access another agency's data; probe, scan or test the security of the service without our written permission; upload malware; resell or sublicense the service; or use it to send unsolicited marketing.
9. Availability and support
We aim to keep the service available but do not promise uninterrupted access. We may carry out maintenance and will try to give notice of planned downtime. Support is by email at contact@habitix.co.uk on working days.
10. Our intellectual property
We own the service, its software, design and content. We give you a non-exclusive, non-transferable right to use it for your own business during the term. We do not own your Agency Data.
11. Liability
Nothing limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for loss of profit, revenue, goodwill or data, or for indirect or consequential loss. Subject to that, our total liability in any 12-month period is limited to the higher of the fees you paid us in that period and 1,000 pounds. We are not liable for fines, penalties or losses that arise from your failure to meet your legal obligations, including where you relied on a reminder, status or date shown in the service.
12. Term and ending
Either side can end these terms by giving the other 30 days' written notice. We can suspend or end your access immediately if you seriously breach these terms. On ending, you can export your Agency Data for 30 days, after which we delete it unless the law requires us to keep it.
13. Changes
We may update these terms. We will email account holders before material changes take effect. Continued use after that date means you accept the change.
14. General
These terms and any order form are the whole agreement. If part is unenforceable the rest still applies. English law applies and the courts of England and Wales have exclusive jurisdiction.